Alteer. Medical Practice Management Services

SUPPORT

Support Alerts

Click here for important information about current customer support advisories.

Support Overview

To ensure that Alteer^® technology and the products we provide are up and running 24 hours a day, so are we. Our Customer Support Team includes Microsoft certified IT and health care applications professionals who are available online, by phone or on-site to handle installation, service, maintenance, quality assurance and troubleshooting of current Alteer products and new releases.

Because Alteer values the trust of physicians, their patients and partners, Customer Support Team members are highly attentive, proficient in problem-solving and open to suggestions for improving practice-specific workflow solutions. You have our word on it.

How to Request Support

Phone: (949) 790-0400
Telephone support is available 6AM to 5PM, Pacific Time.
E-mail: AOsupport@vhwus.com
To fill out an online support request form, click here.

How to Add a Provider

Fax: 949.789.0509
E-mail: contracts@alteer.com
To fill out an online provider request form, click here.

Support Documents

To view a list of our support documents, click here.

Feature Request Submission

To fill out an online feature request submission form, click here.