Problem:
Reimbursement was a complete nightmare. When we had charts and medical records separate, we had to wait for the hospital to send the record. Then we'd have to call back when the wrong one arrived. When we needed to find information, we had to waste time searching. 90% of the time the records were not there when we needed to bill. The dates sometimes did not coincide with one another and those types of details would entail hours of time and delay the billing by weeks.
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